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I need to change a part, what do I do?
If you don’t know or prefer to have the part replaced by an authorized professional, click here and open a call with Technical Assistance.
I want to buy a part but I don’t know which one is right for my equipment.
For more information on which part is correct for your equipment, open a call at Technical Assistance by clicking here!
How should I clean the equipment?
The manual contains some guidelines on how to keep your equipment in good condition for much longer. Click here and check out all the information on “Maintenance and Safety”.
Where can I find the rules for the promotions?
Each promotion has specific rules and validity periods. Please read the rules of each promotion carefully before completing your purchase. If you have any questions, please contact us through one of our customer service channels: sac@metalife.com.br, 0800 056 2467 or click here.
Promotional emails
When you register, you can choose to receive emails with exclusive discounts on the best products on the site, information about pre-sales, promotions, news and events in the Pilates area. Simply fill in the fields like the ones in the image below, which are on the main page, to register:
I no longer want to receive promotional emails, what should I do?
To unsubscribe from MetaLife’s email list, simply click the “unsubscribe” link at the bottom of the promotional email you received.
My product arrived defective. How do I exchange it?
MetaLife will exchange the product(s) purchased by its customers in accordance with the Consumer Protection Code. Consult our rules on the “Purchase, exchange and return policy” page by clicking here! The option to exchange the product will only be available in the event of a defect or fault being found, and the customer must contact […]
The packaging was damaged, can I refuse it?
Yes. All orders delivered will be in sealed boxes or envelopes, duly identified. If the consumer finds that the packaging has been tampered with, he/she must refuse it upon delivery and immediately contact us through one of our customer service channels: sac@metalife.com.br, 0800 056 2467 or click here.
I regret my purchase, can I return it?
If you regret a purchase, you may exercise your right by expressing your interest through one of our customer service channels: sac@metalife.com.br, 0800 056 2467 or click here, within 7 (seven) calendar days from the date of receipt of the product. Check the rules on the “Purchase, exchange and return policy” page by clicking here!
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