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Frequently Asked Questions
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Shipping and deliveries
- Is it possible to reduce delivery time?
- I'm still setting up/renovating my studio. Can I receive the equipment later?
- How long does it take to receive the device from the moment I request delivery?
- My delivery is late.
- Who delivers the products?
- I didn't receive my tracking code, where can I find it?
- I didn't receive my order status code. Where can I find it?
- I didn't receive my purchase, what should I do?
- The product is listed as returned by the post office/carrier, what should I do?
- Can I change the delivery address?
- Can I schedule my delivery?
- The product delivered is different from the one purchased.
- Can I split the delivery between two addresses?
- I didn't receive all the items from my purchase. What do I do?
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Guarantee
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Account management
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Licensing
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Maintenance and security
- What are the opening hours for Technical Assistance?
- I couldn't find the parts on the website, how do I buy them?
- I noticed that the assembly is wrong, how do I know?
- I need maintenance but I no longer have the invoice.
- I need to change the upholstery on my equipment/device, what should I do?
- What is the MetaLife technical support telephone number?
- I opened a maintenance call and so far nothing.
- How should I clean the equipment?
- I want to buy a part but I don't know which one is right for my equipment.
- I need to change a part, what do I do?
- How do I assemble or install my product?
- Where can I find the manual?
- Can I do any type of exercise on the equipment?
- When should I have my equipment serviced?
- How to ensure safety when using equipment?
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Pagamento
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Purchasing process
- I want to buy with a consultant.
- Do you offer pilates courses?
- Are the springs sold individually or as a pair?
- I live in another country, how do I buy?
- Are the straps sold as a pair or just one piece?
- I need to sell my studio. Does MetaLife provide any guidance?
- Would you like a quote for equipment/appliances?
- I would like to know where I can find the butterfly screws?
- Can I buy over the phone?
- How do I purchase on the website?
- Where is the Invoice?
- Can I add another product to the purchase I made?
- Can I make a purchase on the website with a CNPJ?
- How do I cancel my purchase?
- How do I purchase some additional accessories?
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Digital products
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Physical products
- What are the measurements of the devices?
- What is the name of the fabric the devices are made of?
- What is the average lifespan of springs?
- Do you manufacture or sell backrests?
- What material is used to make the springs?
- What are the specifications of the furniture?
- Do you have any extra accessories for my equipment/device?
- How many kilos can the equipment/devices support?
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Promotions and discounts
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Exchanges and returns
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Print
Promotional emails
Posted21 de January de 2019
Updated13 de June de 2025
ByMarcus Lustosa
When you register, you can choose to receive emails with exclusive discounts on the best products on the site, information about pre-sales, promotions, news and events in the Pilates area.
Simply fill in the fields like the ones in the image below, which are on the main page, to register:
Summary
