Frequently Asked Questions
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Shipping and deliveries
- Is it possible to reduce delivery time?
- I'm still setting up/renovating my studio. Can I receive the equipment later?
- How long does it take to receive the device from the moment I request delivery?
- My delivery is late.
- Who delivers the products?
- I didn't receive my tracking code, where can I find it?
- I didn't receive my order status code. Where can I find it?
- I didn't receive my purchase, what should I do?
- The product is listed as returned by the post office/carrier, what should I do?
- Can I change the delivery address?
- Can I schedule my delivery?
- The product delivered is different from the one purchased.
- Can I split the delivery between two addresses?
- I didn't receive all the items from my purchase. What do I do?
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Guarantee
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Account management
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Licensing
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Maintenance and security
- What are the opening hours for Technical Assistance?
- I couldn't find the parts on the website, how do I buy them?
- I noticed that the assembly is wrong, how do I know?
- I need maintenance but I no longer have the invoice.
- I need to change the upholstery on my equipment/device, what should I do?
- What is the MetaLife technical support telephone number?
- I opened a maintenance call and so far nothing.
- How should I clean the equipment?
- I want to buy a part but I don't know which one is right for my equipment.
- I need to change a part, what do I do?
- How do I assemble or install my product?
- Where can I find the manual?
- Can I do any type of exercise on the equipment?
- When should I have my equipment serviced?
- How to ensure safety when using equipment?
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Pagamento
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Purchasing process
- I want to buy with a consultant.
- Do you offer pilates courses?
- Are the springs sold individually or as a pair?
- I live in another country, how do I buy?
- Are the straps sold as a pair or just one piece?
- I need to sell my studio. Does MetaLife provide any guidance?
- Would you like a quote for equipment/appliances?
- I would like to know where I can find the butterfly screws?
- Can I buy over the phone?
- How do I purchase on the website?
- Where is the Invoice?
- Can I add another product to the purchase I made?
- Can I make a purchase on the website with a CNPJ?
- How do I cancel my purchase?
- How do I purchase some additional accessories?
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Digital products
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Physical products
- What are the measurements of the devices?
- What is the name of the fabric the devices are made of?
- What is the average lifespan of springs?
- Do you manufacture or sell backrests?
- What material is used to make the springs?
- What are the specifications of the furniture?
- Do you have any extra accessories for my equipment/device?
- How many kilos can the equipment/devices support?
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Promotions and discounts
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Exchanges and returns
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Print
I would like to know where I can find the butterfly screws?
Posted28 de January de 2019
Updated13 de June de 2025
ByMarcus Lustosa
Some parts are only available through technical support. Open a ticket with Technical Support by clicking here .
Tags: parts screws wheels casters
Summary