Account management

• How to create an access account on the website?
• How do I change my email?
• How do I change my address?
• How do I change my password?
• I forgot my password.

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Purchasing process

• Are the straps sold as a pair or just one piece?
• Are the springs sold individually or in pairs?
• How do I cancel my purchase?
• How do I purchase some additional accessories?
• Como faço para comprar no site?
• I would like to know where I can find the "butterfly" screws?
• Would you like a quote for equipment/appliances?
• I live in another country, how do I buy?
• Where is the Invoice?
• Can I add another product to the purchase I made?
• Can I buy over the phone?
• Can I make a purchase on the website with CNPJ?
• I need to sell my studio. Does MetaLife provide any guidance?
• I want to buy with a consultant.
• Do you offer pilates courses?

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Physical products

• What are the furniture specifications?
• What are the measurements of the devices?
• What is the average durability of the springs?
• What is the material used to make the springs?
• What is the name of the fabric the devices are made of?
• How many kilos can the equipment/devices support?
• Do you have any extra accessories for my equipment/device?
• Do you manufacture or sell Espaldar?

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Digital products

• I purchased a digital product, what should I do?
• In what format will I receive the digital product?
• I would like information about the Evo Studio software.
• How many digital file downloads can I make?

Payment

• Payment not approved.
• Payment using voucher or discount coupon.
• Can I change the card after completing the purchase?
• Can I change the payment method?
• What payment methods are available?
• How long does it take to approve my payment?
• Meaning of each Order Status

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Shipping and deliveries

• I'm still setting up/renovating my studio. Can I receive the equipment later?
• Can I split the delivery between two addresses?
• Is it possible to reduce delivery time?
• My delivery is late.
• I didn't receive my tracking code, where can I find it?
• I didn't receive my purchase, what should I do?
• I did not receive all the items from my purchase. What do I do?
• The product appears to have been returned by the post office/courier, what should I do?
• The product delivered is different from the one purchased.
• Can I schedule my delivery?
• Can I change the delivery address?
• How long does it take to receive the device from the moment you request delivery?
• Who delivers the products?
• Order status.

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Exchanges and returns

• The packaging arrived damaged, can I refuse?
• I bought the wrong product or accessory. What to do?
• I regret the purchase, can I return it?
• My product arrived defective. How do I exchange?

Guarantee

• How do I request the warranty?
• In what situation can I lose the warranty?
• What does the warranty not cover?
• What is the warranty for my product?

Maintenance and security

• I opened a maintenance call and so far nothing.
• How should I clean the equipment?
• How do I assemble or install my product?
• How to ensure safety when using equipment?
• I didn't find the parts on the website, how do I buy them?
• I noticed that the assembly is wrong, how do I know?
• Where can I find the manual?
• Can I do any type of exercise on the equipment?
• I need maintenance but I no longer have the invoice.
• I need to change the upholstery of my equipment/device, what should I do?
• I need to replace a part, how do I do it?
• What are the Technical Assistance opening hours?
• What is the phone number for MetaLife technical support?
• When should I have my equipment checked?
• I want to buy a part but I don't know which one is suitable for my equipment.

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Promotions and discounts

• Promotional emails
• I no longer want to receive promotional emails, what should I do?
• Where can I find the promotion rules?

Licensing

• How do I become a licensee?
• I would like to know more information about MetaLife Studios