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Meaning of each Order status

See the list below for the meaning of each order status:

Status: FAILED
Meaning: the transaction was not completed.
Reason: Most of the time, we don't know why the transaction didn't go through. However, we know that some reasons are more common: card without sufficient limit; Transaction amount outside the customer's spending profile. For example, if the average customer card spend is R$1,000.00 and the order payment is R$15,000.00. Even if the card has a sufficient limit, the operator may block it for security reasons; Inconsistency in registered data. Often, the refusal is due to the reason that the billing address registered on the website is different from the billing address on the card bill; Card holder different from the purchase holder; Restriction on credit agencies; Credit restriction with Mercado Pago; Suspected fraud.

Solution attempts: purchase with the same name and address registered with your credit card company; Call the bank or card issuing company to find out the reason or to authorize the transaction; Use another payment method, such as bank slip or another credit card.


Status: CANCELADED
Meaning: the order was cancelled.
Reason: the customer abandoned the purchase or missed the deadline to pay.
Solution attempts:: make a new purchase.


Status: PAGAMENTO PENDENTE
Meaning: when payment has not yet been received, but the order has been received successfully. The store is aware of the order, but payment has not yet been made.
Reason: The customer has not selected a payment method, has not yet paid, or the transaction is under analysis by the anti-fraud system.
Solution attempts: make the payment if you have not yet done so or wait for the analysis to finish (in cases where payment has been made), which can take up to 2 business days. After the analysis period, the payment status may change to “Processing” or “Failed”.


Status: PROCESSING
Meaning: payment was received successfully.
Reason: Payment has been approved and the order is being finalized. It is at this point that the product is processed, invoiced and sent for dispatch.


Status: COMPLETED
Meaning: The product has already been sent to the Post Office or courier. At this point you are informed about the tracking code. Just wait for your order to arrive at the delivery address registered at the time of purchase.


Status: REFUNDED
Meaning: payment has been fully or partially returned to the customer.