Privacy Policy

 

Update date: 09/10/2024

MetaLife's Privacy Policy was created to reaffirm our commitment to the privacy and security of the information we collect from our customers and any users of the communication channels used by MetaLife, such as WhatsApp, social networks, among others. (“User(s)”).

This policy covers the treatment that MetaLife gives to information capable of identifying Users who browse the website, as well as collecting information from those who fill out the electronic registration forms available on the website for the purposes provided therein, such as, contact us, opening calls, quote requests, technician registration, among others.

By accessing the Website or any MetaLife Channels, the User expresses their free acceptance of the terms of this Privacy Policy, authorizing the obtaining of the data and information mentioned here, as well as their use for the purposes specified below.
If the User does not agree with the terms and conditions below, he or she must discontinue access to the Site or MetaLife Channels.

This document is an integral part of the Terms of Use and Browsing Conditions of the Virtual Store, the rules of which are exclusively applicable to the Virtual Store area of ​​the website and, if there is a conflict between the provisions of both documents, the more specific provisions shall prevail. the theme.

1. Definitions

The area of ​​the website dedicated to the sale of products is called MetaLife Virtual Store, whose domain is https://metalifepilates.com.br.

It is called MetaLife Channels, any and all electronic communication channels used by MetaLife, such as WhatsApp, social networks, chats, among others. (I fixed the word WhatsApp)

The company Metalife Indústria e Comércio de Móveis LTDA is called “MetaLife”.

“Users” are all those who, in some way, access the website or MetaLife Channels.

“Customers” are all people who purchase products and/or services offered by the MetaLife Virtual Store, whether paid or not.

Individual identification means all information that is not available to the general public and is attributed, in a personalized way, to a specific client/user. Examples of individual identification data include CPF or CNPJ numbers, contact information and billing data.

A cookie is a text file, sent by the MetaLife website server to the User's computer, with the purpose of identifying the computer, personalizing access and obtaining navigation data, such as pages visited or links clicked. A cookie is assigned individually to each computer, it cannot be used to run programs, nor infect computers with malicious code of any kind, such as viruses, trojans, etc., and can only be read by the server that sent it.

Cryptography is the name given to the process of encoding information. The information is encoded (scrambled) at the source and decoded at the destination, making it difficult to decipher it during internet traffic.

Firewall: is the name given to the physical and/or logical device of a computer network whose objective is to apply a security policy to a given network control point. Its function is to regulate data traffic between different networks and prevent the transmission and/or reception of harmful or unauthorized access from one network to another.

2. Purpose of requesting personal information through the MetaLife website

2.1. One of MetaLife's main guidelines is respect for the User and their privacy in compliance with the Brazilian Federal Constitution and the General Personal Data Protection Law. Therefore, the MetaLife website is committed to keeping your personal information collected through the website or MetaLife Channels in the strictest confidence, linking it solely to your registration and using it for the following purposes:

(i) In the Online Store:
a) Registration as a customer;
b) Permitir la compra en línea de productos de la Tienda Virtual;
c) Carry out delivery and billing for purchased products and services, as well as identifying the respective recipient;
d) Collection of statistics to study and identify the profile of our customers and develop our campaigns;
e) Data maintenance and customer relationship actions, as well as continuous improvement of the service provided.
f) Resolução de eventuais questões legais;
g) Sending newsletters and advertising messages.

(ii) In the Contact Us section of the Website:
a) User Registration;
b) Message recording;
c) Directing to the responsible sector.

(iii) En el área de Asistencia:
a) User Registration;
b) Registration and routing of Calls.

(iv) Website Chat
a) User Registration;
b) Request for a quote for the purchase of pilates equipment, consultancy or online support for the Customer.

(v) Work with Us from the Site
a) User Registration;
a) CV upload and submission and filing in MetaLife's HR area.

(vii) MetaLife Channels
a) User Registration;
b) Request for a quote for the purchase of pilates equipment, consultancy or online support for the Customer.
c) Sending newsletters and advertising messages;
d) Contact with User to offer MetaLife products.

2.2. The information requested from Users is the minimum necessary for the website's functionalities to achieve their purposes, as set out above.

2.3. The user guarantees the veracity and accuracy of the information and data provided when registering on the MetaLife website or accessing the MetaLife Channels, assuming corresponding responsibility if they are not accurate, and undertakes to keep them updated. MetaLife does not assume any responsibility in the event of damage caused by the inaccuracy of the data provided or fraud in its content.

2.4. Users who register on the website or MetaLife Channels, using third-party data, may incur crimes of false identity, embezzlement or other more serious crimes, without prejudice to possible civil liability.

2.5. The user may, at any time, request changes and/or rectification of their data, simply by accessing their registration directly by authenticating in the MetaLife Virtual Store or via email at lgpd@metalife.com.br.

3. Registro y almacenamiento de datos e información personal

3.1. All personal data collected will be incorporated into the company's database, which is responsible for correct storage, in accordance with the relevant legislation.

3.2. The data of customers using the Virtual Store will be stored from the date of the User's registration. Once the purchase is made, the data will be kept in MetaLife's database for a minimum period of 5 (five) years after the end of the warranties for each equipment purchased, with MetaLife also being authorized to maintain the customer's contact details for the purposes set out in the items 2.1 (i) “e”, “f” and “g”. For other features of the website and MetaLife channels, MetaLife will store the collected data for an indefinite period of time, and Users may assert their rights as data holders under the General Data Protection Law, in particular, the deletion of their data, via email lgpd@metalife.com.br.

3.3. Payment method data added by Users in the Online Store area is protected by encryption, in accordance with the Payment Methods Market rules stipulated by the Card Brands.

3.4. MetaLife may confirm the personal data provided by the user by consulting public entities, specialized companies, legal databases, for which it is expressly authorized. Such attitude, however, does not cease or diminish the user's responsibility regarding the accuracy and veracity of the data provided, which is why MetaLife may, at its sole discretion, suspend or cancel the user's registration, at any time, if it detects any inaccuracy.

4. Obtaining navigational information and cookies

4.1. MetaLife also automatically receives and stores information on its servers about browser activities, including the IP address and the page accessed, through cookies.

4.2. Cookies allow the recognition of computers that access websites and monitor user navigation within our page, in order to personalize it according to each customer's profile. Cookies do not store any personal information, they only contain the user's login data. In any case, you can discard the cookie from your computer whenever you wish, or even configure your internet browser to reject them. We warn, however, that this last hypothesis may limit some functionalities of the MetaLife website.

4.3. Other technologies may be used to obtain browsing data from Internet users. However, they will always respect the terms of this policy and the collection and storage options.

5. Use of information

5.1. Without prejudice to the other provisions described in this policy, the user declares to be aware and agree that MetaLife may use the information collected for the following general purposes:
(a) enable interactivity between client users and administrator users;
(b) informar sobre nuevos eventos;
(c) keep user registrations updated for purposes of contact by telephone, electronic mail, direct mail, SMS or other means of communication;
(d) improve usability and interactive experience during user navigation on the Portal;
(e) prepare general statistics, without identifying users;
(f) ensure the safety of visitors and respond to any questions or requests they may have;
(g) establish, defend or regularly exercise rights in a judicial or administrative context;
(h) carry out research and communication and relationship marketing campaigns, as well as publicize offers from partners.

6. Data protection and privacy

6.1. MetaLife will do everything possible to maintain the privacy of its users' personal data stored in its database, committing to use technology that is sufficiently adequate to protect such data, seeking to maintain a safe environment, using appropriate tools and efficient information security controls, always observing the state of the art available, always on a best efforts basis. However, considering that no security system is absolutely safe, MetaLife disclaims any responsibility for possible damages and/or losses resulting from viruses, intrusions on the MetaLife website, its database and other related failures.

6.2. MetaLife professionals are aware of this policy and the rules set out in the General Data Protection Law and only qualified and authorized personnel are allowed to access the personal data of users collected, under penalty of suffering disciplinary sanctions in case of violation of the standards set out here. If the User becomes aware of any data breach committed by MetaLife professionals, they may report it to lgpd@metalife.com.br.

7. Sending communications and advertising messages

7.1. MetaLife may send communications and advertising messages daily, at its sole discretion, to its registered users, or customers in general, making use of all types of technologies and means of communication available, whether by email, SMS, MMS, mail -direct, among others.

7.2. Communications, newsletters, offer notices and advertising messages sent by email will necessarily include an option to cancel the sending of that type of message by MetaLife. Canceling the shipment can also be requested by email at lgpd@metalife.com.br. The request will be met within the minimum time necessary to carry out this execution, observing the maximum period of 15 (fifteen) days.

7.3. The opt-out is done via the user's email. Therefore, users who have more than one registration may continue to receive communications or advertising messages in the email that was not unsubscribed.

7.4 Email sending services can be carried out by MetaLife or by a contracted company, which will use its own servers to carry out the sending.

7.5 The contracted company does not store or use in any way the User's e-mails registered on the MetaLife website for any purpose other than sending messages, in accordance with the preferences of each registered user and the provisions set out in this Policy Privacy Policy and the Portal's Terms of Use.e

8. Data Disclosure

8.1. User data may be shared with marketing partners to send advertising materials and information, as well as with companies that provide technical assistance services for pilates equipment, when purchased by Users, and also with the sales channels used by MetaLife .

8.2. Except as provided above, MetaLife does not share, sell or disclose personal information collected from users. MetaLife may also disclose user information (i) if required to do so by law, regulation, or legal process (such as a court order or subpoena), (ii) in response to requests from government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. MetaLife reserves the right to transfer any user information in the event of the sale or transfer of all or part of its business or assets (including in the event of a reorganization, dissolution or liquidation).

9. Rights of data subjects

9.1. MetaLife guarantees the data subject the exercise of the rights provided for in applicable law, including: (i) confirmation of the existence of processing of their personal data; (ii) access to this data; (iii) correction of incomplete, inaccurate or outdated data; (iv) the anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the LGPD; (v) portability of your personal data, upon express request; (vi) the deletion of data processed with the holder's consent, in compliance with the applicable retention periods; (vii) obtaining information about public and private entities with which MetaLife has shared its data; (viii) information about the possibility of not providing consent and the consequences of refusal; (ix) revocation of consent, under the terms of the LGPD, when applicable.

9.2. The rights of Users, as holders of data collected by MetaLife, will be handled exclusively through the email lgpd@metalife.com.br and will be met within the legal deadline.

10. Modifications to our Privacy Policy

10.1. The Privacy Policy of the MetaLife website is subject to constant improvement and improvement. Therefore, MetaLife reserves the right to unilaterally modify this Privacy Policy at any time. The new privacy rules will come into effect 10 (ten) days after their publication on the Portal. However, if Users and Customers do not comply with the new rules, they must contact MetaLife's service channels, in which case their contractual relationship with MetaLife will be considered terminated, however, all the obligations assumed until the moment of effective termination or cancellation of your registration with MetaLife, as the case may be.

10.2. By using features of the MetaLife website or interacting with it, the user agrees and accepts the terms of the Privacy Policy in force on the date.

11. Applicable legislation and jurisdiction

11.1 This Privacy Policy is governed by the legislation of the Federative Republic of Brazil.
10. Questions
For more information or questions about our privacy policies, contact us at crc@metalifepilates.com.br or lgpd@metalife.com.br.