Metalife Indústria e Comércio de Móveis S.A
CNPJ: 06.334.616/0001-85 | IE: 254803539
BR 280 Highway, 2.147 – Galpão 1,
Rio Negrinho – SC | CEP: 89295-000 |
Tel.: (47) 3634-6900 (Monday to Friday – from 8am to 12pm and from 1pm to 5:30pm)
These Terms and Conditions of Use apply to Internet users who use the e-commerce website www.metalifepilates.com.br to purchase products and services offered.
This e-commerce is intended to provide products and services sold directly by Metalife.
When purchasing products in this e-commerce, the visitor declares to have read, understood and accepted the Terms and Conditions of Use that govern it and all other alerts and notices that may appear linked to matters covered in the aforementioned Terms.
They accompany these Terms and Conditions of Use and are an integral part of them: the Purchase Policy; the Product delivery, exchange and return policy; and the Metalife e-commerce Privacy Policy.
The Metalife e-commerce User has a series of products and services at their disposal. The conditions of sale, price and delivery of these products are defined directly by Metalife, which is responsible for them.
3.1. To be a Metalife e-commerce User, the Internet user simply needs to fill out the registration form available on the website.
3.2. The User must have legal capacity to contract, that is, be over 18 years old or emancipated. If you are a minor, your legal guardian will have to bear the consequences of acts carried out on behalf of the User.
3.3. Users who have registered with Metalife e-commerce using third-party data may commit crimes of false identity, embezzlement or other more serious crimes, without prejudice to possible civil liability.
4.1. In order for the User to complete their purchase, it is necessary to register with Metalife e-commerce. The User must fill in all mandatory fields with accurate and truthful information, being responsible for updating the registration information whenever any changes occur. The User is legally responsible for the veracity and authenticity of the information provided on the Portal, exempting Metalife e-commerce from any responsibility in this regard.
4.2. If Metalife e-commerce finds any inaccuracy in the information provided by the User or illegality in their conduct, it may, at its sole discretion, suspend or cancel the corresponding Access Account. Such measure, however, does not cease or reduce the User's responsibility regarding the accuracy and veracity of the data provided.
4.3. In cases of non-compliance with the rules of these Terms and Conditions of Use or Policies incorporated herein by reference, Metalife e-commerce may, at any time, cancel or refuse a User's registration, even if it has already been previously accepted. Duplicate registrations made by the same User may also be canceled.
4.4. When completing the registration, the User will choose the login and password of their preference, according to the availability of the system, and the User must pay attention to security information, including with regard to changing and updating access passwords. If the User wishes to change their login and password, they must follow the guidelines provided in Metalife e-commerce.
4.5. The User's login and password are personal and non-transferable, and the assignment, sale, rental or any other form of transfer of the registration is prohibited.
4.6. It is the User's duty to ensure the safekeeping and confidentiality of their registration, being solely responsible for their login details and password, and will be responsible for all acts carried out under their access account.
4.7. The User is aware that they must immediately notify Metalife of the misplacement, loss, theft or any unauthorized use of their access account, in addition to any breach of security known to them. In these situations, it is also the User's obligation to immediately change their password.
4.8. Metalife does not request passwords or financial information from its users or Customers by email, under any circumstances.
Metalife will always use its best efforts to keep the information it makes available on its Portal as accurate, updated and complete as possible. However, it is not responsible for inaccuracy, error, fraud, inaccuracy, insufficiency or divergence in information, data, images, videos or other content related to communications.
The User is responsible for installing the applications and plug-ins that may be necessary to view the content available on Metalife e-commerce and adopting the browser of their choice according to the HTML standard used.
Metalife has an express policy on Privacy of data obtained through e-commerce. Registration information and other information about Users are subject to the treatment defined under the terms of the Metalife e-commerce Privacy Policy.
For more information, please consult the “Privacy Policy” document, which constitutes an integral and inseparable part of the Metalife e-commerce Terms and Conditions of Use and must be read carefully by all Users.
In the event that the provisions contained in the Terms and Conditions of Use conflict with the provisions set out in the Privacy Policy, the provisions of the most specific document on the subject will be observed.
At Metalife e-commerce, your comments are always welcome. In them you can express your opinion about a purchased item. Such opinion should not be taken as an official manifestation of Metalife e-commerce, but as a statement focused on the Users' own experience, related to a particular product offered. Done spontaneously and collaboratively, your opinion becomes very useful in helping other Users or Internet users make decisions about purchasing a certain product.
It is important that the space allocated for your comments is only used for its intended purpose: Evaluating the products offered on Metalife e-commerce. Comments or publications that do not comply with Metalife e-commerce standards may be removed.
Remember that the content of each comment is not previously reviewed, monitored, altered or modified in any way by Metalife, being the sole and exclusive responsibility of the User who published it.
Now that you know how fundamental your opinion is, find out the rules for commenting on the site:
How do I publish my comment?
To rate or comment on a product sold on Metalife e-commerce, access the product page itself. In the comments area, you can click on the “create a comment” button. Know that, to give your opinion and evaluate an item, you must be registered with Metalife e-commerce.
Will my comment be published?
All comments will be published. However, due to violation of current legislation, the Terms and Conditions of Use of the Website and/or other Metalife e-commerce policies, your content may be removed.
Which comments violate the comment rules?
Comments that:
Failure to comply with these Terms and Conditions of Use authorizes Metalife, at any time, to remove the content and cancel the User's access account, without the need for prior notice, and does not give the User the right to compensation, under any pretext.
Participate, give your opinion and help other customers! For more information, see our Privacy Policy.
9.1. The commercial use of Metalife as a brand, business name or domain name, as well as the contents of the screens of the Metalife e-commerce Portal, as well as the programs, databases, networks, files that allow the User to access and use through of your account are the property of Metalife and are protected by international copyright laws and treaties, trademarks, patents, models and industrial designs, and use by the User is prohibited, except with prior written authorization.
9.2. When accessing Metalife e-commerce, the User undertakes to respect all intellectual property rights and those resulting from the protection of its registered trademarks, as well as all rights relating to third parties who may be, or were, in any way , available on Metalife e-commerce. Simply accessing the Metalife e-commerce does not grant the User any right to use the names, titles, words, phrases, brands, patents, literary, artistic, literary-musical works, images, videos, symbols, among others, that are contained therein. , or were, available;
9.3. Reproduction of the contents described above is prohibited, except with prior written authorization from Metalife.
9.4. It is only permitted to create a temporary file for Metalife e-commerce, and its use for commercial, advertising or any other purpose that contradicts the reality for which it was designed, as defined in this Term, is prohibited. The reproduction, distribution, dissemination, adaptation, modification, use, editing, availability in any means of communication, etc., total or partial, of the texts, figures, graphics that make up this Portal, without prior and express authorization from Metalife, only the printing of copies for personal use and archive is permitted, without separating the parts that allow a faithful and real understanding of its content and objective.
9.5. Any other type of use of authorized material, including for editorial, commercial or advertising purposes, may only be made with the prior and express consent of Metalife.
9.6. The User assumes any and all responsibility for the improper use of information, texts, graphics, brands, works, images, videos, in short, of any and all intellectual or industrial property rights of Metalife e-commerce, both civil and criminal.
9.7. Any reuse of authorized material must be subject to new authorization from Metalife.
9.8. Authorization to use the requested material is non-transferable to third parties, even if linked to the User, except with prior written authorization from Metalife.
9.9. The use of the material does not authorize the User to expose third parties in a degrading or humiliating manner, create a work of an illegal, defamatory, obscene or immoral nature, which may violate ethics, morals and good customs, under penalty of having to pay the penalties applicable by current legislation.
9.10. Any use not covered by this authorization will be considered a violation of copyright and subject to the applicable sanctions in Law 9,610, of February 19, 1998, which protects copyright in Brazil.
9.11. The eventual withdrawal of any advertisement, article, video, news or photograph reproduced by Metalife e-commerce as a result of any complaint, should always be understood as a demonstration of our intention to avoid disputes regarding this matter and, never, as recognition of any infringement by Metalife of the right of a third party or of being at fault for the incident.
9.12. The photos and images used in Metalife e-commerce may not reflect their original size or current situation of the reproduced scenario, being merely illustrative.
10.1. Metalife adopts all measures for the information and security of its Users. Thus, the User assumes all burdens and responsibilities arising from the acts he performs on Metalife e-commerce and third parties carry out on his behalf, through the use of his access account.
10.2. The User is solely responsible for the information they provide or disclose on Metalife e-commerce.
10.3.The User undertakes to compensate Metalife for any losses and damages caused as a result of its actions or omissions that violate the provisions contained in current legislation, the Terms and Conditions of Use of Metalife e-commerce or its integral Policies.
11.1. Metalife uses the best and most modern technologies on its Portal for the safety of its Users. However, due to operational issues and service outsourcing, Metalife e-commerce may be subject to possible interruption problems, technical failure and temporary unavailability of operation. When reasonably possible, Metalife will warn its Users in advance of interruptions in the functioning of its e-commerce.
11.2. Metalife is exempt from any responsibility for damages of any nature that may arise from the lack of availability or continuity of the e-commerce operation.
11.3. Metalife is not responsible for any damage or loss resulting from the sending of information or advertising content that has not been triggered by the Metalife website itself, whether legitimate or unwanted (spam).
11.4.. Unless proven bad faith, Metalife is not responsible for any case in which human, mechanical or systemic error occurs that results in changes to data or information relating to the products, including prices stated on the website. In the event of an error, the customer will be promptly notified via email, telephone or through Metalife's online Self-Service platform about the situation, and will be able to choose to cancel their order or rectify it, in accordance with the correct information. In the event of cancellation of the order, the operation will be canceled and any amounts paid by the customer will be promptly returned.
11.5. In all promotions and partnerships, the discounts contained on our website will not be cumulative, that is, when faced with two or more promotions or discounts, it will be necessary to choose the one that suits you best, exempting Metalife from any responsibility in this regard.
11.6. When requesting a return of the product, check if there is any personal item that was used as a test, to prevent it from being sent together with the item being returned to the Distribution Center. If you have any questions about what has been forwarded, please contact us.
11.7. Metalife is not responsible for any personal products returned incorrectly together with Metalife products purchased through e-commerce in the event of an exchange, replacement or purchase regret.
11.8. We emphasize that Metalife is not responsible for any credit rejection at the time of making the purchase, as these are procedures carried out by the respective Credit Card Administrator used by the Customer. We also inform you that Metalife is not aware of the reason for the credit disapproval. If your purchase is rejected, please contact the administrator of the card used at the time of purchase to resolve the problem.
11.9. Metalife is not responsible for any damage, loss or loss to the User's equipment caused by failures in the system, server or connection resulting from the conduct of third parties, including the actions of malicious software such as viruses, Trojan horses, etc., which may, in any way, damage the User's equipment or connection as a result of accessing, using or browsing the Metalife e-commerce, as well as the transfer of data, files, images, texts, audios or videos contained therein.
12.a.1. Conditions and details about purchase flows and procedures are set out in the Purchase Policy, available on Metalife e-commerce, and an integral part of these Terms and Conditions of Use.
12.a.2. Only individuals or legal entities capable of using and fully exercising their rights and obligations may make use of and purchase products advertised on Metalife e-commerce, in accordance with Brazilian legislation and other international regulations that may be applicable, with the respective registration and creation of access account.
12.a.3. All prices and conditions of Metalife e-commerce are only valid for purchases made on the website and do not apply to direct and telephone sales, just as the prices and conditions of direct and telephone sales are not valid for Metalife e-commerce .
12.a.4. Upon completing the order, the User will receive a message from Metalife e-commerce containing the purchase details to the email account provided during registration.
12.b.1. If the User chooses to use a bank slip and payment is not made by the due date of the title, the order will be automatically cancelled.
12.b.2. For your convenience, Metalife e-commerce offers the reprinting of invoices if there are problems when printing or purchasing. Simply access the My Account Menu and, next to the order made with the boleto option, access the reprint link and click on “Print 2nd copy of boleto”.
12.b.3. If you prefer to pay using a credit card, the User has the possibility of paying for a single product on two different credit cards, dividing the amount into two invoices.
12.b.4. Metalife e-commerce reserves the right not to work with credit cards issued abroad.
12.b.5. The User must pay attention to all payment details at the time of purchase, as even after completing the order it will be possible to change the payment method if the use of a Credit Card has not been successful and the User wishes to pay by another mode.
12.b.6. We highlight that Metalife e-commerce does not request passwords and credit card details from its customers. Exceptionally, when a purchase is canceled or regretted and payment is made by bank slip or online debit, Metalife will request banking information such as the name of the bank, branch and account of its customers via email, in order to receive due reimbursement. . Therefore, we ask that the User who eventually receives an email with inappropriate or dubious content, does not respond, disregard it and, if possible, forward it to crc@metalife.com.br.
12.c.1. Metalife has a specific policy to regulate the delivery, exchange and regret of purchases made, accessible on e-commerce and integral to these Terms and Conditions of Use.
14.1. The Metalife e-commerce Terms and Conditions of Use are subject to constant improvement and improvement. Therefore, Metalife reserves the right to unilaterally modify these Terms and Conditions of Use at any time. The new Terms and Conditions will come into force 10 (ten) days after their publication on the Portal. However, if Users and Customers do not comply with the new rules, they must contact Metalife's service channels, in which case their contractual relationship with Metalife will be considered terminated, however, all the obligations assumed up to the moment of effective termination.
14.2. When browsing this Metalife e-commerce, you agree to be guided by the Terms and Conditions of Use that are in force at the time and, therefore, you must check them in advance each time you visit or make a new purchase.
15.1. Tolerance of any non-compliance with any of the clauses and conditions of this instrument will not constitute a novation of the obligations stipulated herein and will not prevent or inhibit their enforceability at any time.
15.2. The User expressly authorizes Metalife to communicate through all available channels, including electronic mail (e-mail), cell phone, SMS, among others, highlighting that the main route of information for the User is Metalife e-commerce .
15.3. Metalife e-commerce is based on the official Brasília time.
15.4. Metalife is a company that respects its consumers, providing its customers with customer service channels to efficiently handle queries, complaints and suggestions, always in compliance with the Consumer Protection Code (Law 8078/1990) and current legislation. Furthermore, Metalife reaffirms its commitment to cooperation with authorities and other public bodies, ensuring serious use of the Internet in Brazil and promoting the growth of Electronic Commerce.
The Terms and Conditions of Use described here are governed by the legislation of the Federative Republic of Brazil. Its text must be interpreted in the Portuguese language and Metalife e-commerce Users submit to the jurisdiction of the consumer's domicile.
17.1. Caso tenha qualquer dúvida em relação ao presente documento, favor entrar em contato:
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