Website Terms and Conditions of Use

Metalife Furniture Industry and Trade Ltda
CNPJ: 06.334.616/0001-85 | IE: 254803539
Highway BR 280, 2.147 – Warehouse 1,
Rio Negrinho – SC | Zip Code: 89295-000 |
Tel.: (47) 3634-6900 (Mon. to Fri. – from 8am to 12pm and from 1pm to 5:30pm)

These Terms and Conditions of Use apply to Internet users who use the e-commerce website www.metalifepilates.com.br to purchase products and services offered.

This e-commerce site is intended to provide products and services sold directly by Metalife.

By purchasing products on this e-commerce site, the visitor declares to have read, understood and accepted the Terms and Conditions of Use that govern it and all other alerts and notices that may appear linked to matters covered in said Terms.

These Terms and Conditions of Use are accompanied by and form an integral part thereof: the Purchase Policy; the Product Delivery, Exchange and Return Policy; and the Metalife e-commerce Privacy Policy.

1. Definitions
2. The terms described below, when used in these Metalife e-commerce Terms and Conditions of Use, will have the following meanings:

• Internet users: all those who in some way access Metalife e-commerce, whether customers or not;
• Customers: all people who have purchased products or services offered by Metalife e-commerce.
• Users: all people who register on the Metalife e-commerce and receive an individual and exclusive access account.
• Access Account: Digital credential formed by the combination of login and password, unique and non-transferable for each Metalife e-commerce User, which will give the User permission to access the My Account area and make purchases.
• My Account: restricted area of ​​the Metalife e-commerce, where Users enter their registration information.

2. Purpose of E-commerce

The Metalife e-commerce User has a range of products and services at his/her disposal. The terms of sale, price and delivery of these products are defined directly by Metalife, which is responsible for them.

3. Who can register?

3.1. To become a Metalife e-commerce User, the Internet User simply needs to fill out the registration form available on the website.

3.2. The User must have legal capacity to enter into contracts, that is, be over 18 years of age or emancipated. If the User is a minor, his/her legal guardian will be responsible for the consequences of the acts performed on behalf of the User.

3.3. Users who have registered on the Metalife e-commerce site using third-party data may be liable for the crimes of false identity, fraud or other more serious crimes, without prejudice to any liability in the civil sphere.

4. Registration, Access Account, Login, Password and Security

4.1. In order for the User to complete their purchase, they must register with the Metalife e-commerce site. The User must fill in all mandatory fields with accurate and truthful information, and is responsible for updating the registration information whenever any changes occur. The User is legally responsible for the veracity and authenticity of the information provided on the Portal, exempting the Metalife e-commerce site from any liability in this regard.

4.2. If Metalife e-commerce finds any inaccuracy in the information provided by the User or illegality in their conduct, it may, at its sole discretion, suspend or cancel the corresponding Access Account. Such measure, however, does not cease or diminish the User’s responsibility regarding the accuracy and veracity of the data provided.

4.3. In cases of non-compliance with the rules of these Terms and Conditions of Use or Policies incorporated herein by reference, Metalife e-commerce may, at any time, cancel or refuse the registration of a User, even if previously accepted. Duplicate registrations made by the same User may also be canceled.

4.4. When completing the registration form, the User will choose the login and password of his/her preference, according to the system availability, and the User must pay attention to the security information, including with regard to changing and updating access passwords. If the User wishes to change his/her login and password, he/she must follow the instructions provided in the Metalife e-commerce.

4.5. The User’s login and password are personal and non-transferable, and the assignment, sale, rental or any other form of transfer of the registration is prohibited.

4.6. It is the User’s duty to ensure the safekeeping and confidentiality of their registration, being solely responsible for their login details and password, and will be responsible for all acts carried out under their access account.

4.7. The User is aware that he/she must immediately notify Metalife of any loss, theft or unauthorized use of his/her access account, as well as any breach of security of which he/she is aware. In such situations, it is also the User’s obligation to immediately change his/her password.

4.8. Metalife does not request passwords or financial information from its users or Customers by email, under any circumstances.

5. Information

Metalife will always use its best efforts to keep the information it makes available on its Portal as accurate, up-to-date and complete as possible. However, it is not responsible for any inaccuracy, error, fraud, inaccuracy, insufficiency or discrepancy in the information, data, images, videos or other content related to communications.

6. Features for better navigation

The User is responsible for installing any applications and plug-ins that may be necessary to view the content available on the Metalife e-commerce site and for using the browser of their choice in accordance with the HTML standard used.

7. Privacy of our visitors

Metalife has an express policy on the Privacy of data obtained through e-commerce. Registration information and other information about Users are subject to the treatment defined in the terms of the Metalife e-commerce Privacy Policy.

For more information, please consult the document “Privacy Policy”, which constitutes an integral and inseparable part of the Terms and Conditions of Use of the Metalife e-commerce and must be read carefully by all Users.

In the event that the provisions contained in the Terms and Conditions of Use conflict with the provisions set forth in the Privacy Policy, the provisions of the most specific document on the subject will be observed.

8. How to rate and comment on a product?

Your comments are always welcome on Metalife e-commerce. In them, you can express your opinion about a purchased item. Such opinion should not be taken as an official statement by Metalife e-commerce, but as a statement focused on the Users’ own experience, related to a specific product offered. Given spontaneously and collaboratively, your opinion becomes very useful in helping other Users or Internet users make decisions about purchasing a specific product.

It is important that the space reserved for your comments is only used for its intended purpose: Evaluating the products offered on the Metalife e-commerce site. Comments or publications that do not comply with the Metalife e-commerce rules may be removed.

Remember that the content of each comment is not in any way reviewed, monitored, altered or modified in advance by Metalife, and is the sole and exclusive responsibility of the User who published it.

Now that you know how important your opinion is, check out the rules for commenting on the site:

How do I post my review? To rate or comment on a product sold on the Metalife e-commerce site, go to the product page itself. In the comments section, you can click on the “create a review” button. Please note that to rate and comment on an item, you must be registered on the Metalife e-commerce site.

Will my comment be published? All comments will be published. However, if you violate current legislation, the Terms and Conditions of Use of the Website and/or other Metalife e-commerce policies, your content may be removed.

Which comments violate the comment rules? Metalife e-commerce will remove comments that:

• Are contrary to the Law, the Terms and Conditions of Use of the Website, its annexes and other policies;
• Are not related to product evaluation, such as questions, doubts or inquiries about an item, service or status of an order on the website and delivery. In cases of doubts about a product, service or order, questions or suggestions, the User must contact Metalife through the Service Channels available on the website;
• Contain messages with personal information, such as telephone numbers, addresses, credit card information, bank account numbers or any other data, whether your own or that of third parties. However, it is permitted to provide your full name in the comment. Remember that data such as email or telephone number should only be provided when requested by Metalife e-commerce;
• Refer to a product other than the item under evaluation;
• Contain indications or references to violence in general, pedophilia, pornography, and/or other illegal activities, such as mention of drug use and trafficking and incitement to commit crimes;
• Contain content related to racial slurs, racism, discrimination, prejudiced comments and offensive opinions towards any person or group, such as derogatory messages based on physical attributes, nationality, age, origin, religion, ethnicity, gender and sexual orientation;
• Do not reach the minimum limit of 10 (ten) characters;
• Contain foul language, except in cases where the brand or product actually contains a mention of slang, for example;
• Contain hyperlinks or URLs, as well as links to photos, videos and music not related to the product, or content that violates copyright, trademarks and/or other intellectual property rights of third parties. The content of the link inserted by the User must also comply with the rules of these Terms and Conditions of Use;
• Are identified or specified in court decisions and/or notifications from rights holders, including, but not limited to, intellectual property rights and image rights;
• Are related to large-scale publishing practices, such as spam .

Failure to comply with these Terms and Conditions of Use authorizes Metalife, at any time, to remove the content and cancel the User’s access account, without the need for prior notice, without giving the User any right to compensation, under any circumstances.

Participate, give your opinion and help other customers! For more information, see our Privacy Policy .

9. Copyright and Intellectual Property

9.1. The commercial use of Metalife as a brand, company name or domain name, as well as the contents of the Metalife e-commerce Portal screens, as well as the programs, databases, networks, files that allow the User to access and use through their account are the property of Metalife and are protected by international copyright, trademark, patent, model and industrial design laws and treaties, and their use by the User is prohibited, except with prior written authorization.

9.2. When accessing the Metalife e-commerce, the User undertakes to respect all intellectual property rights and those arising from the protection of its registered trademarks, as well as all rights relating to third parties that may be, or have been, in any way available on the Metalife e-commerce. Mere access to the Metalife e-commerce does not grant the User any right to use the names, titles, words, phrases, brands, patents, literary, artistic, literary-musical works, images, videos, symbols, among others, that are, or have been, available therein;

9.3. Reproduction of the contents described above is prohibited, except with prior written authorization from Metalife.

9.4. It is only permitted to create a temporary file of the Metalife e-commerce, and its use for commercial, advertising or any other purposes that contradict the reality for which it was designed, as defined in this Term, is prohibited. The reproduction, distribution, disclosure, adaptation, modification, use, editing, making available in any means of communication, etc., in whole or in part, of the texts, figures, and graphics that make up this Portal, without prior and express authorization from Metalife, is also prohibited. Only copies may be printed for personal use and archiving, without separating the parts that allow for a faithful and real understanding of its content and purpose.

9.5. Any other type of use of authorized material, including for editorial, commercial or advertising purposes, may only be made with the prior and express consent of Metalife.

9.6. The User assumes all and any responsibility for the improper use of information, texts, graphics, brands, works, images, videos, in short, any and all intellectual or industrial property rights of the Metalife e-commerce, both civilly and criminally.

9.7. Any reuse of authorized material must be subject to new authorization from Metalife.

9.8. Authorization to use the requested material is non-transferable to third parties, even if linked to the User, unless with prior written authorization from Metalife.

9.9. The use of the material does not authorize the User to expose third parties in a degrading or vexatious manner, create a work of an illegal, defamatory, obscene or immoral nature, which may violate ethics, morals and good customs, under penalty of incurring the penalties applicable under current legislation.

9.10. Any use not covered by this authorization will be considered a violation of copyright and subject to the applicable sanctions under Law 9.610, of February 19, 1998, which protects copyright in Brazil.

9.11. The eventual withdrawal of any advertisement, article, video, news or photograph reproduced by Metalife e-commerce as a result of any complaint, should always be understood as a demonstration of our intention to avoid pending issues in relation to this matter and, never, as recognition of any infringement by Metalife of the rights of a third party or of having any fault for the occurrence.

9.12. The photos and images used in the Metalife e-commerce may not reflect their original size or current situation of the reproduced scene, and are merely illustrative.

10. User Responsibilities

10.1. Metalife adopts all measures to ensure the information and security of its Users. Therefore, the User assumes all the burdens and responsibilities arising from the acts performed on the Metalife e-commerce site and by third parties performed on their behalf, through the use of their access account.

10.2. The User is solely responsible for the information provided or disclosed on the Metalife e-commerce site.

10.3. The User undertakes to indemnify Metalife for any losses and damages caused as a result of its actions or omissions that violate the provisions contained in current legislation, the Terms and Conditions of Use of Metalife e-commerce or its integral Policies.

11. Exclusion of Warranties and Liability

11.1. Metalife uses the best and most modern technologies on its Portal for the security of its Users. However, due to operational issues and outsourcing of services, Metalife e-commerce may be subject to occasional interruptions, technical failures and temporary unavailability of operation. Whenever reasonably possible, Metalife will provide prior notice of interruptions to the operation of its e-commerce to its Users.

11.2. Metalife is exempt from any liability for damages and losses of any nature that may arise from the lack of availability or continuity of the e-commerce operation.

11.3. Metalife is not responsible for any damage or loss resulting from the sending of information or advertising content that has not been sent by the Metalife website itself, whether the latter are legitimate or unwanted ( spam ).

11.4. Unless proven to be in bad faith, Metalife shall not be liable for any case in which human, mechanical or systemic error occurs that may result in the alteration of data or information relating to products, including prices shown on the website . In the event of an error, the customer will be promptly notified by email, telephone or through Metalife’s online Self-Service platform about the situation, and may choose to cancel their order or have it rectified, in accordance with the correct information. In the event of order cancellation, the transaction will be cancelled and any amounts paid by the customer will be promptly refunded.

11.5. In all promotions and partnerships, the discounts contained on our website will not be cumulative, that is, when faced with two or more promotions or discounts, it will be necessary to choose the one(s) that best suits you, exempting Metalife from any responsibility in this regard.

11.6. When requesting a product return, please check whether there is any personal item that was used as a test , to prevent it from being sent together with the item being returned to the Distribution Center. If you have any questions about what was sent, please contact us.

11.7. Metalife is not responsible for any personal products erroneously returned together with Metalife products purchased through e-commerce in the event of exchange, replacement or purchase regret.

11.8. We would like to point out that Metalife is not responsible for any credit rejection at the time of purchase, as this is a procedure carried out by the respective Credit Card Administrator used by the Customer. We also inform you that Metalife is not aware of the reason for the credit rejection. If your purchase is rejected, please contact the administrator of the card used at the time of purchase to resolve the problem.

11.9. Metalife is not responsible for any damage, loss or harm to the User’s equipment caused by system, server or connection failures resulting from third party conduct, including actions by malicious software such as viruses, Trojan horses, etc., which may, in any way, damage the User’s equipment or connection as a result of accessing, using or browsing the Metalife e-commerce, as well as the transfer of data, files, images, texts, audios or videos contained therein.

12. Commercial Conditions
13. Purchasing process

12.a.1. Conditions and details on purchase flows and procedures are set out in the Purchase Policy, available on the Metalife e-commerce site, and an integral part of these Terms and Conditions of Use.

12.a.2. Only individuals or legal entities capable of exercising their rights and obligations in full, in accordance with Brazilian legislation and other international regulations that may be applicable, with the respective registration and creation of an access account, may use and purchase products advertised on the Metalife e-commerce site.

12.a.3. All prices and conditions of the Metalife e-commerce are valid only for purchases made on the website and do not apply to direct and telephone sales, just as the prices and conditions of direct and telephone sales are not valid for the Metalife e-commerce.

12.a.4. Upon completing the order formation, the User will receive a message from Metalife e-commerce containing the purchase data in the email account provided during registration.

1. Payment methods and refunds

12.b.1. If the User opts for the bank slip and payment is not made by the due date of the invoice, the order will be automatically cancelled.

12.b.2. For your convenience, Metalife e-commerce offers the option of reprinting payment slips in case there are problems when printing or purchasing. Simply access the My Account Menu and, next to the order placed with the payment slip option, access the reprint link and click on “Print 2nd copy of payment slip”.

12.b.3. If you prefer to pay using a credit card, the User has the option of paying for a single product using two different credit cards, dividing the amount into two invoices.

12.b.4. Metalife e-commerce reserves the right not to work with credit cards issued abroad.

12.b.5. The User must pay attention to all payment details at the time of purchase, as even after the order has been closed it will be possible to change the payment method if the use of a Credit Card has not been successful and the User wishes to pay in another way.

12.b.6. We would like to point out that Metalife e-commerce does not request passwords or credit card details from its customers . Exceptionally, when there is a cancellation or regret of the purchase and the payment is made by bank slip or online debit, Metalife will request bank details such as the name of the bank, branch and account of its customers by email, in order to ensure due reimbursement. Therefore, we ask that Users who eventually receive an email with inappropriate or dubious content do not respond, disregard it and, if possible, forward it to crc@metalife.com.br .

1. Delivery, exchange and return of products

12.c.1. Metalife has a specific policy to regulate the delivery, exchange and regret of purchases made, accessible on e-commerce and part of these Terms and Conditions of Use.

14. Modifications to the Terms and Conditions

14.1. The Terms and Conditions of Use of Metalife e-commerce are subject to constant improvement and enhancement. Therefore, Metalife reserves the right to unilaterally modify these Terms and Conditions of Use at any time. The new Terms and Conditions will come into effect 10 (ten) days after their publication on the Portal. However, if Users and Customers do not agree with the new rules, they must contact Metalife’s customer service channels, in which case their contractual relationship with Metalife will be considered terminated, although all obligations assumed up to the time of the actual termination must be fulfilled.

14.2. When browsing this Metalife e-commerce, you agree to be guided by the Terms and Conditions of Use that are in force on that date and, therefore, you must check them beforehand each time you visit or make a new purchase.

15. General Provisions

15.1. Tolerance of any non-compliance with any of the clauses and conditions of this instrument shall not constitute novation of the obligations stipulated herein and shall not prevent or inhibit their enforceability at any time.

15.2. The User expressly authorizes Metalife to communicate through all available channels, including electronic mail (e-mail), cell phone, SMS, among others, highlighting that the main channel of information for the User is the Metalife e-commerce.

15.3. Metalife e-commerce is based on the official time in Brasília.

15.4. Metalife is a company that respects its consumers, providing its customers with Customer Service channels for the efficient handling of queries, complaints and suggestions, always in compliance with the Consumer Protection Code (Law 8078/1990) and current legislation. In addition, Metalife reaffirms its commitment to cooperation with authorities and other public bodies, ensuring the seriousness of the use of the Internet in Brazil and fostering the growth of Electronic Commerce.

16. Applicable Law and Jurisdiction

The Terms and Conditions of Use described herein are governed by the legislation of the Federative Republic of Brazil. Its text must be interpreted in Portuguese and Metalife e-commerce Users are subject to the jurisdiction of the consumer’s domicile.

17. Doubts

17.1. If you have any questions regarding this document, please contact:

1. a) Via Chat by accessing the Metalife website at the electronic address (www.metalifepilates.com.br), clicking on Online Service, during the following service hours: Monday to Friday, from 8 am to 7 pm.
2. b) By telephone 0800 056 2467 , which operates from Monday to Friday, from 8 am to 12 pm and from 1 pm to 5:30 pm.
3. c) By email, accessing the Metalife website at www.metalifepilates.com.br, clicking on Contact, then on Contact Us. Simply fill in the fields requested on the website and click send.